6/6: in person

A weird thing happened with our state income tax this year:  we owed some money so sent it in with our tax form in April--but the state sent us a check back refunding the money and then later sent a notice saying that we hadn't paid our taxes and owed the money plus a penalty and interest.  I called the revenue office twice to try to sort it out, but both times the people I talked with on the phone weren't helpful (at all).  So we decided to go to the office in person, and the people we met with immediately understood the problem, acknowledged it was an error on their end, and waived the penalty and interest.  I'm glad it's straightened out (knock on wood), and I feel lucky that we have the flexibility in our summer schedule to do that sort of thing.